Trezor bridge | Trezor Web Bridge (official)

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Connect & Find Your Trezor

If users encounter connectivity issues with Trezor Bridge, they can take several common troubleshooting steps to resolve the problem:

1. Restart Trezor Bridge: Sometimes, simply restarting Trezor Bridge can resolve connectivity issues. Users can close the application and restart it to see if the problem persists.

2. Check USB Cable and Port: Ensure that the USB cable connecting the Trezor hardware wallet to the computer is securely plugged in and undamaged. Additionally, try using a different USB port on the computer to rule out any issues with the port itself.

3. Update Trezor Bridge: Make sure that Trezor Bridge is up to date. Users can check for updates within the application or download the latest version from the official Trezor website.

4. Restart Computer: Restarting the computer can sometimes resolve connectivity issues by refreshing system settings and clearing temporary glitches.

5. Check Firewall and Antivirus Settings: Firewalls and antivirus programs may block communication between Trezor Bridge and the Trezor hardware wallet. Users should check their firewall and antivirus settings to ensure that Trezor Bridge is allowed to communicate with the device.

6. Disable Browser Extensions: Some browser extensions or plugins may interfere with the operation of Trezor Bridge. Users can try disabling browser extensions one by one to see if any of them are causing the connectivity issues.

7. Try a Different Computer or Browser: If possible, try connecting the Trezor hardware wallet to a different computer or using a different web browser to see if the issue is specific to one system or browser.

8. Reset Trezor Device: As a last resort, users can try resetting their Trezor hardware wallet to factory settings. This will erase all data on the device, so users should only do this if they have backed up their recovery seed and are prepared to restore their wallet from backup.

If none of these troubleshooting steps resolve the connectivity issues, users may need to contact Trezor support for further assistance. Trezor support can provide personalized guidance and troubleshooting steps to help users resolve the problem and regain connectivity with their hardware wallet.